ForwardReady U

College App Planner Support

Need help with College App Planner? We’re here to help.

Effective Date: July 28, 2026

Whether you have a technical problem, a question about your account, feedback about the app, or an idea for a new feature, contact the ForwardReady U team using the information below.

Contact App Support

Email: support@forwardreadyu.com
Phone: 240-476-1262 (texting is best)
Support hours: 3:00pm-9:00pm Eastern Time M-F,  9:00am-9:00pm Eastern time Sat-Sun
We typically respond within 48 hours.
When contacting support, please include:
  • Your name and account email address
  • The type of device you are using
  • A brief description of the problem
  • A screenshot, when helpful
  • The app version, if available
Please do not email passwords, payment-card information, medical records, Social Security numbers, or other highly sensitive information.

College Counseling Support

Questions about the college application process can be sent directly through the app using the Messages button in the menu.

Messages are answered by real college counselors and experienced educators—not by a bot. Use this feature when you need help understanding a task, deciding what to do next, or getting unstuck.

Technical or account-related questions should be sent to support@forwardreadyu.com.

Frequently Asked Questions

I forgot my password. What should I do?

Select Forgot Password on the sign-in screen and follow the instructions sent to your email address. Check your spam or junk folder if the message does not arrive.

How do parent or guardian email updates work?

Students may choose to add a parent or guardian email address. When enabled, automated updates notify that person as selected tasks and milestones are completed.
Students can update or remove the parent or guardian email address through the Contacts button in the menu.

How do I message a college counselor?

Open the app and select Messages in the menu. Enter your question and submit it through the secure messaging feature.

How do I change my account information?

Open Profile & Settings in the menu.

How do I report a technical problem?

Email support@forwardreadyu.com and include your device type, a description of what happened, and a screenshot when possible.

How do I suggest a new feature?

We welcome feedback. Email support@forwardreadyu.com with the subject line:
Feature Request – College App Planner

How do I manage or cancel a subscription?

Subscriptions purchased through Apple are managed through your Apple account. Open your device’s Settings, select your name, choose Subscriptions, and select College App Planner.

Canceling a subscription prevents future renewal but does not automatically delete your app account.

How do I delete my account?

Open the app and go to:
Profile & Settings → Account → Delete Account

Follow the prompts to confirm deletion.

Deleting the app from your device does not delete your account. Deleting an account may also not automatically cancel an active subscription.

Apple requires apps that allow account creation to let users initiate account deletion from inside the app.

Privacy and Legal Information

About ForwardReady U

College App Planner is created by ForwardReady U, a college and career counseling practice that supports neurodivergent and overwhelmed teens.

The app combines practical college-application guidance, ADHD-friendly planning tools, educator-informed supports, and access to real human help.

Business Contact Information

Rainbow Connector, LLC, doing business as ForwardReady U
19457 Olney Mill Road
Olney, MD 20832
240-476-1262
support@forwardreadyu.com